Our Helpline: +92 316 827 5336
Introduction
The Wellness Department focuses on facilitating beneficiaries and caregivers contacting us for help to receive the appropriate mental health support to improve their well-being and refer those requiring specialized services to the relevant providers. After the launch of our public awareness program, several beneficiaries started getting in touch with us for mental health support. Initially we referred them to external providers, but several beneficiaries couldn’t access in-person services and the existing virtual services did not cater to their needs. The Taskeen Helpline was launched in September 2020 to bridge this gap and was designed to be a virtual outpatient service offering telephonic mental health counselling, psychotherapy and psychiatric support based on the beneficiary’s needs.
Our team of qualified clinical psychologists is fluent in Urdu, English, Pashto, Hindko, Sindhi, Punjabi, Khowar, Burushaski, Balti and Shina, making our services inclusive and culturally sensitive. Operating Monday to Saturday, from 11 AM to 11 PM, our helpline is a safe space for individuals and caregivers seeking mental health support. Whether you are facing stress, anxiety, depression, or other psychological challenges, we are here to help improve your psycho-social well-being.
Conducted with Patients
Provided with Mental Health Support
Distress Test Screenings Administrered
Found Sessions to be Helpful
National Footprint
Our Process
At Taskeen, we follow a compassionate and structured process to ensure that individuals seeking mental health support receive timely and appropriate help. When someone reaches out to the Taskeen Helpline, a trained Helpline Coordinator responds to the call or message, offering a safe, non-judgmental space to listen and understand the caller’s concerns. After initial screening, the coordinator schedules the client’s session with a psychologist, based on the individual’s language and time preference. Each caller is eligible for four free consultations, after which financial eligibility is assessed to determine continued support. Consultations are conducted by qualified clinical psychologists who provide psycho-social support, help develop healthy coping strategies, and follow risk management protocols when necessary. Throughout the process, we prioritize confidentiality, respect, and accessibility to ensure that every individual receives support with dignity and care. Based on the needs of the beneficiary, they are also referred for psychiatric medication management.
Privacy Policy
At Taskeen, we are committed to protecting your privacy and ensuring the confidentiality of all information shared with us. All calls and sessions are recorded strictly for quality assurance, training and service improvement purposes, and are securely stored with access restricted to authorized professionals only. We may collect basic demographic information to help us improve our services, but your identity remains protected. De-identified data is used for research purposes. Taskeen does not share, sell, or disclose any personal information to third parties. Your trust is important to us, and we take every step to maintain a safe and secure environment for mental health support.
How to book an appointment with us?
Testimonials
FAQ
Here you will find the answers to the frequently asked questions.
What is the Taskeen Helpline?
The Taskeen Helpline is a free, appointment-based, and confidential telephonic mental health service that provides psychological support, counseling, and psychiatric support for individuals experiencing distress. Our psychologists are trained to assist with concerns such as stress, anxiety, depression, and psycho-social problems.
Who can use the Taskeen Helpline?
Anyone experiencing emotional distress or psychological challenges, as well as caregivers seeking support, can reach out to us. We particularly focus on making mental health support accessible to underprivileged communities.
Is the helpline free to use?
Yes, our service is free of charge.
What are the helpline’s operating hours?
The Taskeen Helpline operates Monday to Saturday, from 11 AM to 11 PM.
Do I need an appointment to speak with a psychologist?
Yes, our helpline coordinators schedule a session with a psychologist.
Is my information kept confidential?
Yes, all conversations are strictly confidential and anonymous. However, if there is an immediate risk of harm to yourself or others, we may need to take necessary steps to ensure safety.
What languages are available for counseling?
We have psychologists who are fluent in Urdu, English, Pashto, Hindko, Sindhi, Punjabi, and Shina, making our services inclusive and culturally sensitive.
What kind of support does the helpline provide?
We offer:
– Emotional support for stress, anxiety, depression, and relationship issues
– Counseling and psychotherapeutic sessions
– Psychiatric support
– Referrals to other services if required
How long is a counseling session?
Each session typically lasts 40-45 minutes, depending on the individual’s needs.
What should I do if I need ongoing support?
If further support is required, a follow-up session will be scheduled. If necessary, we may provide referrals to specialized services for long-term care.
Can I call for someone else who needs help?
Yes, caregivers or concerned individuals can reach out to seek guidance on how to support a loved one experiencing distress.
What services does Taskeen provide?
Taskeen is a non-profit organization dedicated to providing tele-mental health support through telephonic consultations with trained psychologists. Our goal is to create a safe and supportive space for individuals seeking mental health assistance.
Does Taskeen provide formal psychological evaluations or assessments?
No, we do not conduct formal psychological evaluations or assessments. Our services focus on providing emotional support, counseling, and coping strategies for individuals experiencing distress.
Can I receive a clinical diagnosis from Taskeen?
No, we do not provide clinical diagnoses. If you require a formal diagnosis, we recommend consulting an in-person mental health professional who can conduct a comprehensive psychological assessment.
Does Taskeen issue medical history reports or official documentation?
No, we do not issue medical history reports, psychological assessments, or any documentation for legal, workplace, or official purposes.
What should I do if I need a formal assessment or documentation?
If you require a clinical diagnosis, psychological evaluation, or official documentation, we strongly recommend seeking in-person professional mental health services from licensed psychiatrists, clinical psychologists, or medical institutions.
Can I remain anonymous while using the helpline?
Yes, you can remain anonymous while seeking support. However, we do require some basic demographic information to help us improve our services and understand the needs of the communities we serve. Your privacy and confidentiality remain our top priorities, and any information shared is kept strictly confidential.
How many consultations can I receive for free?
Our services are free of cost for all beneficiaries who are financially eligible (determined based on screening in the first consultation). Affording beneficiaries are given 4 free-of-cost consultations following which they can avail our paid services or can be referred to other services. This ensures that our services remain accessible to those who can not afford mental health support otherwise.